Refund policy
Returns
Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. Rabart offers the following returns policy:
- Returns of unopened resalable items are accepted within 30 days from date of purchase.
- Any customer wishing to exercise this right must notify us. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to Rabart Decorators Merchants Ltd (Cwmbran), Unit 5, Court Road Industrial Estate, Cwmbran NP44 3AS. No refund can be made on goods that are returned in an unsaleable condition.
- If we pay the return cost then this will be deducted from any refund. The goods will be deemed returned when actually received by us at the said address.
- Refunds for goods returned are subject to a restocking fee. This fee is set at 20% of the price of the goods as paid.
- Customers shall be entitled to a full refund (less any charges referred to in (3) and (4) above) on full compliance with the foregoing.
- Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel.
Damaged goods
Where goods are delivered to or received by the customer damaged or there is a shortfall, Rabart must be notified within 48 hours in order for replacement goods to be re-sent free of charge. No such claim will be accepted outside of this time limit. Any such re-delivery is subject to the provision by you of such proof of damage or shortfall as we may reasonably require.
